privacy policy

Last modified August 17, 2026

PLEASE READ THIS PRODUCTCLUB.COM PRIVACY POLICY (“PRIVACY POLICY”) CAREFULLY. THIS PRIVACY POLICY APPLIES TO YOUR ACCESS TO AND USE OF THE WWW.PRODUCTCLUB.COM (THE “WEBSITE”), INCLUDING ALL CONTENT AVAILABLE THROUGH THE WEBSITE.

THIS WEBSITE IS INTENDED FOR SALON PROFESSIONALS AND PROSPECT SALON PROFESSONALS. IF YOU ARE NOT ACTING IN THAT CAPACITY, DO NOT SUBMIT YOUR PERSONAL INFORMATION THROUGH THE WEBSITE.

The Website is operated by Product Club, 28 Barretts Ave, Holtsville, NY 11742. This Privacy Policy describes the information collected through Your use of the Website, how We use it, how We share it, how We protect it, and the choices You can make about Your information.

PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE. By accessing or using the Website, You acknowledge that You have read and understood this Privacy Policy and agree that it applies to Your use of the Website. If You do not agree to this Privacy Policy, do not access or use the Website.

Unless explicitly stated otherwise, any new features that augment or enhance the current Website shall be subject to this Privacy Policy.

Please review the Privacy Policy each time You use the Website. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY. If We materially change this Privacy Policy, We will provide notice by posting the updated Privacy Policy on the Website.

I. Information We Collect

We collect information from You when You use the Website, open or access a customer account, place an order, contact or interact with us, subscribe to marketing communications, or otherwise voluntarily provide us with Your personal information. Specifically:

• When You subscribe to receive product information, technique videos, promotions, and newsletters, We may collect Your first name, last name, email address, birth month and day, and company name.
• When You create or log into an account, We collect Your name, email address, and password.
• When You open an account or place an order, We collect Your company’s billing information (including Your name, address, telephone number, Your shipping information (including Your name, address, and telephone number), and we may collect Your credit card information (including Your credit card number, credit card type, expiration date, and security code).
• When You communicate with us, We may collect the contents of Your communications, preferences, customer service records, product interests, and other information You choose to provide.
• We may collect information about You from third-party sources. The Website provides links to our social media pages, including our Facebook, Instagram, and Twitter Pages. If You connect with social media websites through the Website, We may receive personal information about You.

We may automatically collect information regarding each user of our Website, including Your IP address, the domain name of Your Internet service provider, the Website features You use, the time of Your use, device information (such as device model and operating system version), and aggregated information that cannot reasonably be used to identify You . Additional information collected is described in the Analytics and Cookies sections below.

We may combine all of the information We collect from You and use it in the manner described in this Privacy Policy.

II. How We Use Information

We use the information that We collect for several purposes, including:

• The purposes for which it was provided;
• To provide information and respond to requests for products and services;
• To process and respond to customer inquiries and comments;
• To provide the products You order;
• To process payment transactions (Your information will be used to submit Your payment information to our payment processor);
• To create or add to Your registered account;
• To display relevant advertising;
• To administer, operate, and improve the Website;
• To personalize and enhance Your experience using the Website;
• To send periodic emails, including news, updates, promotions, and related product or service information. If You would like to unsubscribe from receiving future commercial emails, We include unsubscribe instructions at the bottom of each commercial email;
• To generate and review reports and data about our user base and Website usage patterns;
• To analyze the accuracy, effectiveness, usability, or popularity of the Website;
• To compile aggregate data for internal and external business purposes;
• To prevent fraud and abuse of the Website and to otherwise protect You and our business;
• To assist law enforcement and respond to subpoenas; and
• To perform other business activities as needed, or as described elsewhere in this Privacy Policy.
• To work with service providers that support the Website and our business, including providers of administration services, technical services relating to the maintenance, software support, hosting, customer service, data migration, analytics, payment processing, order fulfillment, marketing, and related services.

III. How Information is Disclosed

Information may be disclosed to third parties in accordance with our Privacy Policy. Please note that a user may choose not to share certain information as described in the Analytics section below.

• Third-Party Service Providers and Business Partners. We may use third-party service providers and business partners to perform functions in connection with the Website, such as social sharing, marketing, Website analytics, customer relationship management, order fulfillment (for which We may share Your information with carriers, such as DHL, FedEx, and USPS), functions related to analyzing and improving the Website’s usefulness, reliability, user experience, and operation, data storage, and as otherwise described in this Privacy Policy. We also may share personal information with these providers and partners as needed them to provide services to us or to You, and We do not authorize them to use personal information for unrelated purposes except as permitted by law and consistent with Your choices.
• DoubleClick/Google Ad Manager. We use DoubleClick/Google Ad Manager to improve advertising. DoubleClick/Google Ad Manager is a Google/Alphabet service used for advertising. For more information on the information DoubleClick/Google Ad Manager will collect, please visit: https://support.google.com/dfp_premium/answer/2839090?hl=en&ref_topic=7395141. If You wish to opt out of DoubleClick/Google Ad Manager’s use of cookies, please visit: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998 or http://optout.networkadvertising.org/#!/.
• Facebook. By clicking on the Facebook button on the Website, You will be automatically transported to the official Facebook Page for Product Club, https://www.facebook.com/productclub/
• Facebook Custom Audience. We may use the Facebook Pixel to analyze user activity on our Website for remarketing and behavioral targeting. The Facebook Pixel is triggered when You perform certain activities on the Website, and helps us display Facebook ads to Facebook users who have visited our Website, or who share certain characteristics with visitors to our Website. Facebook and other third parties may use cookies, web beacons, and other storage technologies to collect information from the Website and from other Internet websites, and use that information for targeting ads and providing measurement services. Facebook may track Your activity over time and across websites. For more information about the data Facebook collects, please visit Facebook’s data policy at: https://www.facebook.com/about/privacy/update. For specific information about Facebook Pixel, please visit: https://www.facebook.com/business/help/742478679120153?id=1205376682832142 If You are logged into Facebook, You can opt out of the collection and use of Your information for targeted advertising by visiting: https://www.facebook.com/adpreferences/ad_settings/?entry_product=account_settings_menu You can also visit https://optout.aboutads.info/?c=2&lang=EN for more information about ad targeting and exercising Your choice to opt out of the collection of information for ad targeting.
• Klaviyo. We use Klaviyo for marketing purposes. Klaviyo may collect Your first name, last name, email address, billing and shipping address, telephone number, birthday month, company name, telephone number, IP address, time zone, title, organization, and other browser information. For more information, please visit the Klaviyo privacy policy at: https://www.klaviyo.com/legal/privacy/privacy-notice
• Instagram. By clicking on the Instagram button on the Website, You will be automatically transported to the official Instagram Page for Product Club, https://www.instagram.com/ProductClub
• Trustpilot. We use Trustpilot to facilitate reviews on the Website. Trustpilot may collect Your name, email address, reference number (such as Your order ID), order information, and information related to the products You review. For more information, please visit the Trustpilot privacy policy at: https://legal.trustpilot.com/for-businesses/business-privacy-policy
• YouTube. We post videos on YouTube that are available on our account, viewable at: https://www.youtube.com/ YouTube may collect location information, browser and device information, information related to websites visited, queries searched, ads viewed, and videos watched, and account information. For more information, please visit Google’s privacy policy at: https://policies.google.com/privacy
• Vimeo. We host videos on Vimeo that are embedded in the Website. For more information, please visit the Vimeo privacy policy at: https://vimeo.com/privacy
• Advertisers. We may share information with advertisers marketing and advertising networks for advertising, marketing, measurement, and analytics purposes, subject to applicable law and Your choices described in this Privacy Policy..
• Payment Processing. Any payment card information You provide may be shared with and may be processed by our payment card processor Elavon. We use payment information to process transactions and do not use payment card information for unrelated purposes. For more information, please visit Elavon’s privacy policy at: https://payments.cenpos.com/index.html
• Business Changes. If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction, or if the ownership of all or substantially all of our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith.
• Affiliates. We may also share Your information with our affiliates for purposes consistent with this Privacy Policy. Our affiliates will be required to maintain that information in accordance with this Privacy Policy.
• Investigations and Law. We may disclose information about You to third parties if We reasonably believe that such disclosure is necessary to:
  • Comply with applicable law or regulatory guidance or cooperate with government or law enforcement officials or private parties;
  • Investigate, prevent, or take action regarding suspected illegal activities, suspected fraud, threats to the rights, reputation, safety, or property of us, users, or others, or violations of our policies or other agreements with us;
  • Respond to claims and legal process (for example, subpoenas); or
  • Protect against legal liability.
• Aggregated Information. We may share aggregated information relating to users of the Website with affiliated or unaffiliated third parties. This aggregated information does not contain personal information about any user.
• Analytics. We use third-party analytics tools to better understand who is using the Website and how people are using it. These tools may use cookies and other technologies to collect information about Your use of the Website and Your preferences and activities. These tools collect information sent by Your device or the Website and other information that assists us in improving the Website. This information may be used to analyze and track data, determine the popularity of certain content, and better understand Your online activity, among other things.
  
  We use Google Analytics to better understand who is using the Website and how people are using it. Google Analytics uses cookies to collect and store information, such as Website pages visited, places where users click, time spent on each Website page, Internet Protocol address, type of operating system used, language preference, location-based data, device ID, search traffic, gender, and age. We use this information to improve the Website and as otherwise described in this Privacy Policy. Please see: https://policies.google.com/technologies/partner-sites for information about how Google Analytics uses this information, and visit: https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on. Google may track Your activity over time and across websites.
  
  We also use Klaviyo Analytics & Reporting. Klaviyo may collect information related to Your social media handles and usernames, likes, favorites, and interactions (including comments) with Facebook, Instagram, and Twitter feeds, page views, campaigns, technology, conversions and purchase data, location, age, gender, number of sessions, session type (i.e., new or returning), email deliveries, opens, views, clicks, and unsubscribes, and information related to pay-per-click advertising campaign participation and deliveries. For more information, please visit the Klaviyo privacy policy at: https://www.klaviyo.com/legal/privacy/privacy-notice
  
  We may deliver advertisements to You, including through the use of Google Analytics Advertising Features. We have implemented the following Google Analytics Advertising Features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, AdSense, Google Ads, BigQuery, Ad Exchange, Campaign Manager, and Search Console. We may also work with third-party advertising companies that help deliver these advertisements to You. You may opt out of some Google Analytics Features through Ads Settings or Ad Settings for mobile apps. To learn more about third-party online advertising and to opt out of certain types of advertising, please see: https://optout.networkadvertising.org/?c=1 or https://tools.google.com/dlpage/gaoptout/.
• Cookies and Other Tracking Technologies
  
  We, along with third parties, use cookies, local storage objects, Web beacons, and other technologies. These technologies are used for tracking, analytics, and personalization and optimization of the Website.
  
  Cookies are small files that are transferred to and stored on Your computer through Your Web browser. Cookies enable the website’s or service provider’s system to recognize Your browser and capture and remember certain information. You can instruct Your browser to stop accepting cookies, but, if You do not accept cookies, You may not be able to use all features of the Website.
  • Persistent cookies remain on the visitor’s computer after the browser has been closed.
  • Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.
  Flash cookies (also known as local shared objects) are data files that can be created on Your computer by the websites You visit, and are a way for websites to store information for later use. Flash cookies are stored in different parts of Your computer from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit: https://www.adobe.com/products/flashplayer/end-of-life.html
  
  Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. You can disable the ability of web beacons to capture information by blocking cookies.
  
  We use cookies and other tracking technologies on the Website to help us understand and save Your preferences and interests, so We can personalize Your future visits and compile aggregate data about Website traffic and Website interaction to offer better Website experiences and tools in the future. To manage your preferences of our use of cookies and other tracking technologies, please click here.
  
  Some of our business partners, such as our analytics providers and advertising networks, also use cookies and other tracking technologies on our Website, some of which may track users across websites and over time.
  
  Your browser or device may offer You a “Do Not Track” option, which allows You to signal to operators of websites, web applications, mobile applications, and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites or applications. The Website does not support Do Not Track requests at this time, which means that We or our analytics providers or other third parties with which We are working may collect information about Your online activity both during and after Your use of the Website.

IV. Security

We implement a variety of security measures to protect the safety of Your personal information when You enter, submit, or access Your personal information.

While We take reasonable measures to protect the information You submit via the Website against loss, theft, and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the Website may not be secure. You should use caution whenever submitting information through the Website and take special care in deciding with which information You provide us.

We cannot guarantee that transmissions of Your personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our partners. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS, OR CAUSES BEYOND OUR CONTROL.

Any information collected through the Website is stored and processed in the United States. If You use our Website outside of the United States, You consent to having Your data transferred to the United States.

V. Data Retention, Managing Your Information

We will retain Your information for as long as necessary to provide the Website, administer accounts, process transactions, evaluate and service credit accounts, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, enforce agreements, prevent fraud, and maintain security. We may maintain anonymized or aggregated data, including usage data, for analytics purposes. Please note that some information may be required for the Website or Your account to function properly.

VI. Links to Other Services or Applications

This Privacy Policy applies only to the Website. The Website may contain links to other websites or applications, or may forward users to other websites or applications that We do not own or operate and to which this Privacy Policy does not apply. Links from the Website do not imply that We endorse or have reviewed those websites or applications. The policies and procedures We describe here do not apply to those websites or applications. We do not control and are not responsible for the privacy practices or content of those websites or applications. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, We seek to protect the integrity of our Website and welcome feedback about linked websites and applications.

VII. Your Choices Regarding Your Information

You have choices regarding the use of information by the Website.

• Changing Your Information – To change Your information, You may email us at [email protected].
• Closing Your Account - You may close Your account by contacting us at 1-800-308-3588 or [email protected]. If the account associated with Your email address is not active, We may close Your account after reasonable efforts to contact You, unless a longer retention period is required or permitted by law.
• Marketing Communications – You may opt out of commercial email messages by using the unsubscribe instructions included in those messages or by emailing us at [email protected]. We may still send You non-marketing messages, such as order confirmations, account notices, credit account communications, and legal or security notices.

VIII. Children

Our Website is intended for salon professionals and prospect salon professionals and is not directed to children under 13 years of age. We do not knowingly collect personal information from an individual under age 13. If You have reason to believe that We may have accidentally received personal information from an individual under age 13, please contact us immediately at [email protected].

IX. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time . Please review this Privacy Policy periodically, and especially before You provide any information. If We materially change this Privacy Policy, We will provide notice as described above. This Privacy Policy was last reviewed on the date indicated above.

X. How to Contact Us

Please contact us by email at [email protected]., or by writing us at Product Club, 28 Barretts Ave, Holtsville, NY 11742, if You have any questions about this Privacy Policy.

XI. Your Privacy Rights

Depending on your state of residence you may have certain privacy rights, subject to certain exceptions, including but not limited to:

• Right to Access. You may have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Correction. You may have the right to request correction of personal information that we maintain about you if you find that the personal information is inaccurate.
• Right to Deletion. You may have the right to request that we delete personal information that we have collected from you.
• Data Portability. You may have the right to request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
• Right to Withdraw Consent. You may have the right to withdraw your consent to the processing of your personal information.
• Right to Limit Use and Disclosure of Sensitive Personal Information. You may have the right to limit the processing of your sensitive personal information.
• Right to Opt-Out. You may have the right to opt-out of certain uses of your personal information such as for (i) targeted advertising or (ii) “sale” or “sharing” for cross-context behavioral advertising. You can opt-out of uses (i) and (ii) by adjusting your cookies settings to reject analytics and advertising cookies, noting that these adjustments may be specific to the Product Club site on which you make them. Additionally, if you visit our Website with the Global Privacy Control opt-out preference signal enabled, if required by law, that signal will be treated as a request to opt-out of “sale,” “sharing,” or targeted advertising. Please note your request may apply only to the browser or device from which you submit the request.
• Right to Appeal. In some circumstances, we may deny your request to exercise one of your privacy rights described in this Privacy Policy (e.g., if we cannot verify your identity). In such a case, we will communicate this in writing and explain the reasons for the denial. You may appeal our decision by responding to our denial email or submitting a request to [email protected]. We will notify you of our decision regarding your appeal in writing via an email from [email protected] within 45 days of receipt. If we deny your appeal, you may have the right to contact your state Attorney General to file a complaint.

We do not engage in profiling activities that further automated decisions producing legal or similarly significant effects. Additionally, we do not use automated decision-making technology (ADMT) to make significant decisions about you.

Requests to exercise these rights may be made using the contact information listed at the end of this Privacy Policy, or as otherwise described in this section.

Senate Bill No. 220 (May 29, 2019) amends Chapter 603A of the Nevada Revised Statutes to permit a Nevada consumer to direct an operator of an Internet website or online service to refrain from making any sale of any covered information the operator has collected or will collect about that consumer. You may submit a request pursuant to this directive by emailing us at [email protected]. We will provide further information about how We verify the authenticity of the request and Your identity.

Supplement for California Residents- Last Updated August 17, 2026

This Privacy Notice (“Notice”) for California Residents supplements the information contained in our general Productclub.com privacy policy above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “You”). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended (the “CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.

CCPA Categories of Personal Information We Collect, How and Why We Collect Them

We collect the following categories of personal information about California consumers. This information may be, or may have been, collected directly from you, automatically when you use our Services, from third parties, or from publicly available sources.

• Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, or other similar identifiers.
• Personal Information described in Cal. Civ. Code § 1798.80(e), including name, signature, address, telephone number, education, employment, employment history, bank account information, or other financial information, or health insurance information.
• Characteristics of protected classifications under California or federal law, including age and date of birth, gender, medical condition, or disability. Additional protected classification characteristics may also be collected from job applicants such as veteran status, race or ethnicity.
• Commercial information, including records of samples, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including Internet or other similar activity, browsing history, search history, information about a consumer’s interaction with our Sites.
• Geolocation data, including location data inferred from your device IP address.
• Audio, electronic, visual, thermal, olfactory, or similar information, including audio recordings of customer calls and webinars.
• Professional or employment-related information, including business contact information as well as information collected from job applicants during the hiring process including resumes, cover letters, education history, employment history, and background check information.
• Non-public education information, including transcripts or other information which may be collected during the hiring process.
• Inferences used to create a profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
• Sensitive Personal Information, including information collected and analyzed concerning a consumer’s health; account log-credentials; precise geolocation; and citizenship or immigration status, race, and ethnicity (job applicant context only). To the extent we collect sensitive personal information, we may use it (namely, information concerning a consumer’s health) for purposes of inferring characteristics about a consumer.

We use the personal information we collect for the purposes described in the Information Use section of our Privacy Policy.

CCPA Categories of Personal Information Disclosed

We disclose all of the above categories of personal information to service providers or to other third parties as described in the Information Disclosure section above.

CCPA Categories of Personal Information Sold or Shared

Under the CCPA, a “sale” of personal information includes disclosures of personal information to third parties who may use the information for their own purposes, such as analytics and advertising partners. Similarly, “sharing” personal information refers to disclosing personal information to third parties for cross-context behavioral advertising. Per these definitions, we may sell and/or share the following categories of personal information to third party analytics and advertising partners:

• Identifiers
• Personal Information described in Cal. Civ. Code § 1798.80(e)
• Commercial information
• Internet or other electronic network activity information
• Geolocation data
• Inferences
• Sensitive Personal Information (e.g., precise geolocation)

California residents should refer to the Your Privacy Rights section of our Privacy Policy for information regarding their privacy rights under the CCPA and how to exercise them.

You have the right to direct us to not share, disclose, or sell your personal information. To exercise this right, you or your authorized representative may submit a request by clicking on the [Do Not Sell or Share My Personal Information link on the homepage of our Website].

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Notice of Financial Incentive

We may offer a financial incentive for enrolling in our marketing lists, such as free products, discounts, or other benefits. In exchange for Your enrollment in our marketing lists, We may collect Your name and email address. Your contact information is valuable because it allows us to be communicate with You about upcoming product launches and sales and We estimate the value of the incentive based on the value of the benefit offered and the anticipated value of Your relationship with us. You may opt in to this incentive by submitting the applicable marketing form and You may withdraw from the incentive at any time using the unsubscribe instructions in our commercial emails or by emailing [email protected] with “Unsubscribe” in the subject line.

To the extent that anything in this Supplement for California Residents conflicts with the Policy, this Supplement for California Residents shall govern.

Contact Us

If you have any questions, comments, or concerns about this Privacy Notice for California or our information protection practices, please contact us as follows:

1-800-308-3588
or
[email protected]