online purchase returns
We want you to be totally satisfied with your order so if you are not, we want to make it right. You have 30-days to return your item(s). Products must be returned in their original condition. We cannot take returns on any products that have been opened or used or products purchased outside of our 30-day return window. We are also not able to accept exchanges of products at this time. Please note: All Final Sale items cannot be returned.
To make a return, contact customer service at (800) 308-3588 or email our Returns Department at firstname.lastname@example.org to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.
Please note, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment, so we strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
You will receive a refund for only the item(s) returned. Original shipping and handling costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been received and processed.
Only items purchased on productclub.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Please note, items purchased on productclub.com cannot be returned or exchanged at retailers that sell Product Club.
All returns should be mailed to:
Attention: Returns Processing
28 Barretts Ave.
Holtsville, NY 11742
*For more details please refer to our Terms of Sale